Short answer: AlibeeZ is a deliberately small team, with few management layers and a Paris base. For a client that is not a question of atmosphere: it determines how many people sit between whoever answers the phone and whoever can change the product. At AlibeeZ, the answer is: very few.
The short version
- The choice: stay a close team, without superfluous hierarchy.
- Day to day: lunch together, mutual help, and being glad to see each other on Monday.
- The image offered: if AlibeeZ were an animal it would be a dolphin: clever, playful, always in a group.
- The base: Paris, for its energy, its network and its openness.
What that size changes for a client
The video talks about internal life, but the consequence is external and measurable. A small team with no floors removes the relays between a need being expressed and the decision to act on it.
| What the video says | What it means on the client side |
|---|---|
| Little hierarchy | A request is not re-qualified three times before it reaches the right place |
| A close team | Whoever answers knows the product, not just a knowledge base |
| Mutual help | A configuration question can become a product subject the same day |
That is exactly what the head of support describes in the video on client support: a request the tool cannot answer goes straight to the development team. That short circuit only exists because the team is this size.
Worth noting too, because it comes up in every consultation: the solution is built and hosted in France. That detail is contractual rather than cultural, and it is set out in Our expertise.
Video transcript
Full transcript, translated from the French and lightly tidied for reading.
At AlibeeZ, the atmosphere is first of all about closeness. We chose to stay a tight team, without hierarchy. We eat together, we help each other out, and above all we are happy to see each other on Monday morning. Well, I hope so.
If AlibeeZ were an animal, it would surely be a dolphin: clever, playful, always in a group, and above all able to travel a long way but never alone. Our Paris base matters too. We love this city, its energy, its network, its openness.
Read next
- Our expertise : the team, the founders and hosting in France.
- Customer support at AlibeeZ : 3,287 requests, and what becomes of them.
- Contact us : talk to someone who knows the product.
Frequently asked questions
How big is the AlibeeZ team?
Deliberately small, with few management layers. The choice is owned in the video: it allows a short circuit between a client request and a product decision, which a layered organisation does not.
Where is AlibeeZ based?
In Paris, and the solution is built and hosted in France. It is a point raised regularly in consultations, particularly by firms subject to data sovereignty requirements.
Why would a software buyer care about a team's atmosphere?
Because it predicts the delay between a need being expressed and it being taken on. The number of people between whoever answers and whoever can change the product is a characteristic of the service, not a matter of conviviality.
